FAQ

Yes! We base our sizing on your true finger size. We have an internal formula that takes into account the connectors, the number of bands and the thickness of the bands.

No, you do not. We base our sizing on your true finger size. To request a complimentary ring sizer to find your size, please fill out the ring sizing form here or chat with us today!

When selecting a finger to wear your SK piece on, we would suggest sizing for the finger that you would most like to wear the ring on. Take a look at your other jewelry and decide which finger will give you the most wear. Sizing for the largest finger often gives you the most flexibility as you can wear it stacked on your finger, or spread across multiple fingers.

Yes! Quarter sizing is offered by inquiry only. Please email us at dear@spinellikilcollin.com or chat with us today to place a custom size order. Please note that quarter sizes are considered custom sale and are subject to exchange for size only within 14 days of receipt.

The ring sizer is our gift to you! Please feel free to share with a friend or hang on to it for the future. It is a standard ring sizer and will work with most brands.

We ship all in stock orders with complimentary 2nd day shipping via Fedex. Please allow 1-2 business days for processing. If you need your order to ship urgently, please email us at dear@spinellikilcollin.com or chat with us today and we will do our best to accommodate!

All of our in stock orders will ship complimentary 2nd day within the US. If you do need your order to ship urgently, simply let a team member know by emailing us at dear@spinellikilcollin.com or send us a chat. We can always upgrade to overnight shipping for a small fee.

Yes! For security and insurance purposes, we do require a signature at the time of delivery. We are happy to coordinate a specific delivery day or can ship to your local Fedex station for client pick up. Please chat with us today to speak with a member of our team today!

Yes we do! We offer complimentary international shipping for all orders over $500.

Please note that duties and taxes are applicable upon delivery to the recipient. For more information or to get an estimate on duties and taxes for your order, chat with us today!

Our production time is currently 6 weeks as all pieces are handmade in our Los Angeles studio. Once your order is ready, it will ship with complimentary 2nd day shipping.

Yes! Certain styles are eligible for complimentary engraving. Chat with us today to see if your piece is eligible!

Select the “not sure of my size” option in the drop-down and add it to cart. In the cart, select the option for gift wrap. We will ship a gift wrapped ring sizer and card saying what was purchased to the recipient so they can confirm their size!

If the size you would like to purchase does not have ready to ship next to it in the dropdown menu, the piece will need to be produced to order. Please allow 6 weeks for production as each piece is handmade in Los Angeles.

Only select sizes are in stock and ready to ship for each style.

We offer virtual appointments for clients in cities where we do not have showrooms. We also offer complimentary shipping and returns if you would like to try the piece in the comfort of your home. Please send us an email at dear@spinellikilcollin.com with your city you would like us to visit you for an upcoming pop-up!

In order for you to have the full SK experience, we do only offer visits to our showroom by appointment only. To make an appointment to visit one of our showrooms, please visit our Appointments Page!

Unworn merchandise is eligible for exchange or return up to 14 days from the delivery date. Refunds will be issued to the original payment method used to place the order. Refunds will only be issued after the order has been received back to the office and determined as being in new condition. All custom orders are final sale and will not be refunded. Custom orders are limited to exchange for size only within 14 days of receipt. Sale items are final sale and not eligible for return or exchange. Please email dear@spinellikilcollin.com for information if you need assistance.

All custom pieces are final sale and are eligible for exchange for size only within 14 days of receipt.

Please note, orders placed November 1st through December 31st, 2023 can be returned or exchanged until January 15th, 2024. Custom orders are eligible for exchange for size only until January 15th, 2024 and will not be refunded. Items marked as final sale are not eligible for return. Open invoices are valid for 30 days from invoice delivery. For any additional questions on our holiday return policy, please contact us at dear@spinellikilcollin.com or chat with a member of our team today!